Corrections policy

What may require correction

A correction may be required where a material statement is factually wrong, a primary source has changed, a link points to the wrong destination, or wording creates a materially misleading impression.

• Route, airport or airline facts
• Entry, transit or document guidance
• Baggage and fare explanations
• Provider responsibility or affiliate disclosure
• Broken or misdirected internal and external links

How to submit a correction

Use the contact page and include the exact URL, the statement concerned, why it appears wrong and a reliable current source. Do not send confidential booking or identity documents.

Assessment

We compare the report with primary or authoritative evidence, consider whether the issue affects a traveller’s decision and distinguish factual error from opinion or a later change in circumstances.

Correction outcome

A confirmed material error is corrected as soon as reasonably practicable. The page review date may be updated. Minor spelling or formatting corrections may be made without a formal notice where meaning is unchanged.

No silent alteration of commercial history

We do not rewrite a dated example to imply that it was a live offer at another time. Dynamic prices and schedules remain subject to the provider’s current results.

Disagreements

A request does not automatically establish an error. FlightsMzansi may retain accurate information supported by reliable evidence and may request clarification where a report is incomplete.